Steps in Dessiging CSR Strategy Develop a Working Definition of CSR Review Corporate Documents Processes and Activities Developing a CSR Strategy Build Support with Senior Management and Employees Research what others are doing Prepare a Matrix of proposed CSR Actions Develop Options for Proceeding and Develop the Business Case for CSR Action Decide on Direction Approach and Focus Areas Implement CSR Commitments Develop an INtegrated CSR Decision-making Structure Prepare and Implement CSR Business Plan Set Measurable Targets and Identify Performance Measures Engage Employees and Others to Whom CSR Commitments Apply Design and Conduct CSR Training Establish Mechanisms for Addressig Problematic Behavior Create Internal and External Communication Plan